PRIVACY POLICY
Last updated: 18 Oct 2024
This Privacy Policy describes how and when we collect, use, and share your information. It also describes your rights regarding the data we store. Please read this document carefully.
But before we get started, here is an...
Important notice regarding adult content
This is an adult website that expressly and strictly limits its membership to adults. We do not knowingly seek or collect any personal information or data from persons under the age of 18. All persons under the age of 18 are strictly prohibited from accessing or viewing the contents on this website. If you are under the age of 18 and/or under the age of majority in the jurisdiction you reside and from which you access the website, you must leave this site immediately, and your account can be terminated without notice.
Who we are
This website is operated by General Media Systems, LLC and is part of the VIXEN network of websites that includes blacked.com, blackedraw.com, vixen.com, tushy.com, tushyraw.com, deeper.com, slayed.com, milfy.com and vixenplus.com, as well as other websites.
You can contact us at support.vixen.com
Disclaimer
By using this website, you agree that we may use any personal information you have provided or that has been collected for any purpose within the constraints of the law, including technical, administrative, research and development, customer administration, marketing, trading of personal data, age verification, promotion and advertising by this website or authorized third parties.
By using this site, you agree that the site may, within the constraints of the law, share, disclose, transfer, rent, license or sell any of the personal information that it has gathered or collected with third parties.
All information collected may be shared to comply with applicable law and / or to cooperate with law enforcement agencies and courts/tribunals.
What data we collect and why
In order to provide our service when you subscribe we collect the following data from you:
- Your email address, username and password so you can log in to the website and we can provide you with information about your account.
- YourIP address to determine your general location and protect your account from being hacked.
- Yourname,country,ZIP orpost code,credit card or other billing information, through a third party billing provider (as listed below), so we can charge you the subscription fees.
We also occasionally send you content updates and special offers from us or our partners. You can opt out of receiving these at any time in yourAccount Settings.
Keeping your data secure
All of your data is stored securely.
We have adopted and implemented industry standard technology for maintaining the security of all personal information collected by our websites.
While we use commercially reasonable physical, managerial and technical safeguards to secure your personal information, the transmission of information via the Internet can never be one hundred percent secure. As a result, we can assume no liability if information relating to any subscriber is intercepted and/or used by an unintended recipient.
Who we share your data with (and why)
We only ever share your personal data with other companies if necessary for the operation of our websites. These other companies are legally required to have the same data security standards we do. Below you can find a complete list of who we might share your data with. Note that we may change our partners in the future, in which case this document will be updated.
| Why | What | Who |
|---|---|---|
Billing | Credit card, email, first and last name, country, ZIP or post code | If you sign up to one or more of our websites, your credit card or other billing data is processed by one of our payment processors; EPOCH, SEGPAY, VXNBILL, CENTROBILL or ECHST. You can tell which of these companies processes your data from both the page you see when you pay for your subscription, as well as from the billing related emails you receive. We also store billing related data (email, first and last name, country, but not your credit card or other payment information) in our internal systems. |
Support | Email, and sometimes more | In order to help you with any support requests our customer support team uses tools hosted by Zendesk. We only store your email address in Zendesk if you contact us. In some cases, in order to provide you with the support you require, other data you provide might be stored with Zendesk over the course of your support request. In addition sometimes information needs to be shared with our technical teams so we can investigate or action your requests. |
Marketing | Email address | We use Sparkpost and iPost to process our email campaigns, and we will share your email address with them to send you the emails you requested. |
Hosting & Security | All data | We use Amazon Web Services to host our websites on its infrastructure in the USA. We also use Amazon Web Services to host all data (including yours) in securely encrypted form. On top of that we use Loggly, Cloudflare, and Castle.io to protect both ourselves and you from fraudulent attempts to access the site and your data. |
Streaming Quality Assurance | Streaming data. | We use NPAW to check the quality of our streaming. |
Partners | Email address and username | In the event that you decide to subscribe to any of our partners' websites through our services. We will share your email and username in order to facilitate account creation. These partners are Bang, James Deen, Streamate, Team Skeet. Letsdoeit, Spizoo, Nubiles, Pornpros, AdultTime, Brazzers. If you decide to apply as a performer all the data you provide will be stored in Airtable |
Analytics | Site usage. We do not share IP addresses or other Personally Identifiable Information with google as stated here. | To better understand how our customers use our website and to be able to deliver better service we use Google Analytics and Google Tag Manager. |
Content recommendations | Site usage. We do not share IP address or other Personally Identifiable Information | For paying customers only, we share non-identifiable site usage with Recombee to generate content recommendations |
Age verification | Email address | In US states that require age verification, we use a trusted age verification service - verify my age. Verify my age have their own privacy policy that needs reading and accepting before beginning the age verification process. We only receive back from them confirmation of a successful or failed verification, we do not have access to ID or biometric data at any time. |
How long we store your data
Unless you ask to have it deleted, we will store your data indefinitely in order to give you continued access to your account and the ability to watch an unlimited number of trailers.
Advertising and Offers
If you click on any advertising or special offers on this website you may be directed to a third party website that is outside our control, and in some cases, we might share some data with those websites in order to make things easier for you.
Also based on your actions to purchase 3rd party offers, your billing information might be shared with specific 3rd parties in relation to the offer purchased.
In these cases, you are responsible for making sure that these websites keep your data as safe as we do.
Cookies
Like almost every other website, we use cookies (small bits of data stored on your device) to enable, secure and improve the operation of our websites.
These cookies don’t contain any personally identifiable data, and they are used for various purposes like tracking your movement through the sites in order to help us to improve your experience, serving you relevant advertising, making sure that we can pay affiliates, keeping you logged in between visits, etc.
Every browser offers the option to delete or block these cookies, usually in their settings options.
Special provisions for users covered by the GDPR
Please note that, as stated above, your data will be stored on our partners’ servers in the USA.
Which countries are covered by the GDPR
We apply GDPR guidelines for all users in the EU, EEA, the microstates of Andorra, Monaco and San Marino, as well as Switzerland.
Your data rights
You have the right to access or rectify the personally identifiable data we hold about you.
You also have the right to ask for your data to be deleted. Just keep in mind that we might need it in order to fulfil the rest of your subscription.
If you want to access, rectify or delete your data, please contact us at support.vixen.com.
Optional Features
We ask consent from you to share your data with partners at certain times, as well as to use your email address to send youcontent updates andspecial offers from us or our partners. If you do not give us consent to do so we will not share your data and you will not receive these emails. You can change your email marketing setting at any time in your Account Settings.
Complaints
In the unfortunate case where you are not happy with our privacy policy or processes, and where we can’t resolve the issue together, you have the right to file a complaint with a supervisory authority. This can be the supervisory authority of your country if you’re in the EU/EEA, or otherwise the Maltese Data Protection Authority.
California Consumer Privacy Act
This section regarding the California Consumer Privacy Act (“CCPA”) supplements the Site’s Privacy Policy for California-based Subscribers. They pertain to present practices as well as practices dating back twelve (12) months prior to the January 1, 2020, when the CCPA took effect. The Site’s Privacy Policy describes the personal information that it collects, the sources from which it collects it, the purposes for which it is used, the limited circumstances under which it is shared, and with whom it is shared. In addition to those disclosures, the Site also discloses the following:
Categories of personal information collected
The personal information that the Site collects, fall into the following categories established by the California Consumer Privacy Act:
- 1. Identifiers such as your name, alias, address, phone numbers, or IP address;
- 2. Personal information, such as a credit card number;
- 3. Any additional information voluntarily posted by a Subscriber in the comments section, which is made available to other Subscribers and shared with the websites;
- 4. Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies, such as the details of a product or service you purchased;
- 5. Internet or other electronic network activity information, including browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement;
- 6. Geolocation data, such as the location of your device or computer; and,
- 7. Inference data, such as information about your purchase preferences.
Categories of personal information disclosed for business purposes
The personal information that the Site discloses and disclosed about Subscribers for a business purpose fall into the following categories established by the California Consumer Privacy Act:
- 1. Identifiers such as your name, address, phone numbers, or IP address;
- 2. Personal information, such as a credit card number;
- 3. Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies, such as the details of a product or service you purchased;
- 4. Internet or other electronic network activity information, information, including browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement; and,
- 5. Geolocation data.
Right to request access to or deletion of personal information
Under the CCPA, you may request information about the collection of your personal information by the Site, access it, and/or request the Site delete your personal information. If you want to access, rectify or delete your data, please contact us at support.vixen.com.
No sale of personal information
The Site has not sold any Subscribers’ personal information, as those terms are defined under the CCPA.
No discrimination
The Site will not discriminate against any Subscriber for exercising his or her rights under the CCPA.